Products Affected

All versions of ELM 5.x, 6.x

Introduction

When using the ELM Console under a security context other than the ELM Server, you may see a blank At-a-Glance view.

Symptoms

When logged onto the computer on which the ELM Server is installed, using the ELM Server service account, At-a-Glance views are displayed. When logged on under a different user account, At-a-Glance views are blank.

Cause

This is caused by a conflict in DCOM security settings.

Resolution

The ELM Server service account and the account of the user running the ELM Console must have DCOM Allow Access and DCOM Allow Launch permissions on the computer on which the ELM Console is running. In addition, all ELM Console users must have DCOM Allow Launch permissions on the ELM Server computer. By default, both permissions are given to the Administrators group.

Steps

In Windows 2000:

  1. Launch DCOMCNFG.
  2. Navigate to the Default Security tab.
  3. In Default Access Permissions, click the Edit Default button.
  4. Verify that Everyone has Allow Access. Alternatively, you may revoke Allow Access for Everyone and grant your account and the ELM Server service account Allow Access rights.
  5. Close DCOMCNFG.

In Windows XP/Vista/7/Server 2003/2008:

  1. Launch DCOMCNFG or the Component Services snap-in.
  2. Expand Component Services, then expand Computers so that My Computer is visible.
  3. Right-click on My Computer and select Properties from the context menu.
  4. Navigate to the Default COM Security tab.
  5. In the Access Permission area, click the Edit Default button.
  6. Verify that Everyone has Allow Access. Alternatively, you may revoke Allow Access for Everyone and grant your account and the ELM Server service account Allow Access rights.
  7. Close DCOMCNFG.

You may need to reboot the computer in order for the DCOM security changes to take effect.

Revision: 1.3

Last Modified: 12/1/2010

Last Reviewed: 12/1/2010

Article Type: Security