Agent Monitor
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The Agent Monitor performs regular heartbeat checks on ELM Service Agents. If the Service Agent fails to respond or responds slowly, actions and notification options can be triggered. Agent Monitor Settings•Attempt to restart Service Agent if connection attempt fails - When checked, attempts to restart a stopped Agent remotely by connecting to the Service Control Manager on the remote system. •Warn if QoS slower than - Enter the number of seconds that are considered normal latency for socket sessions to the remote computer. If a socket communication session exceeds this value the Quality of Service Action will be triggered. If the Service Agent communicates with the ELM Server over slow or very busy network links, increase this value. •Execute configured Action(s) for every failure - When checked, the Failed and Quality of Service Actions will be triggered for each interval if the condition is met. Leaving this box empty will create a monitor that generates a warning for the first failed or slow response time only. Actions•Failed (Error) 5524 - The ELM Server was unable to connect to the ELM Agent on the monitored computer. •Success (Informational) 5525 - The ELM Server successfully re-connected to the ELM Agent after previously failing to connect. •Quality of Service (Warning) 5526 - The ELM Agent is responding very slowly. CategoriesDisplays the Monitoring Categories to which the Monitor is assigned. Click to select or deselect Monitoring Categories. Right click to create or edit Monitoring Categories. Test MonitorTest any Monitor Item against any Agent capable of running the Item using the drop-down and Test button on this dialog box. Testing a Monitor Item prior to putting it into production validates that the monitor item is configured properly. To test a monitor item: 1.Select the Agent you wish to test against from the drop-down list. 2.Click the Start Test button. If the test was successful, you will receive a pop-up indicating this and the option to see detailed results of the test. If the test failed, detailed results of the test will automatically open in Notepad. ScheduleDisplays the Scheduled Interval and Scheduled Hours settings which control the frequency for the Monitor Item. Scheduled Interval tabSpecify the interval at which the monitoring, polling or action is to occur. Depending on the Monitor Item type, Items can be scheduled in interval increments of Seconds, Minutes, Hours and Days. The Scheduled Interval is relative to the top of the hour or top of the minute. For example, if a Scheduled Interval is configured for 10 minutes, the Monitor Item will execute at hh:10:00, hh:20:00, hh:30:00, hh:40:00, hh:50:00, h1:00:00, etc. If a Scheduled Interval is configured for 15 seconds, the Monitor Item will execute at hh:00:15, hh:00:30, hh:00:45, hh:01:00, hh:01:15, etc. Scheduled Hours tabSelect the days and/or hours this item is active. By default, the schedule is set to ON for all hours and all days. Mouse clicks toggle squares between ON and OFF. Clicking on an individual square will toggle the active schedule for that hour. Clicking on an hour at the top of the grid, or on a day of the week at the left of the grid will toggle the corresponding column or row. Keyboard equivalents are the arrow keys and the space bar. Properties TabThis read-only tab displays the properties of the selected object and the values for those properties.
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