Application and Server Outages

Application tracking is a method of reporting and alerting when applications become unavailable.

•Outages for all monitored systems are displayed on the ELM Server At-a-Glance Server-At-a-Glance views are a summarization of overall status information for the ELM Server, Agents, Application Outages, Inventory, and Database Information.  Agent At-a-Glance views are a summarization of overall status information per Agent. page made visible by selecting the ELM Server node on the left hand tree in the snap-in.

•Agents display Outage information on the Agent At-a-Glance Server-At-a-Glance views are a summarization of overall status information for the ELM Server, Agents, Application Outages, Inventory, and Database Information.  Agent At-a-Glance views are a summarization of overall status information per Agent. page made visible by selecting the Agent.

•Outage history is displayed in the Outages sub-folder below the Agent.

About Outage Tracking

Application tracking becomes automatic when an Inventory Collector is assigned to an Agent and it has run at least once, and an Event Collector is assigned to the Agent that collects application events.

The Inventory Collector ensures that the database contains a list of currently installed applications and generates events when applications are installed or removed. The Event Collector sends events from the Agent computer to the ELM Server. When the ELM Server receives an event that has been profiled in the ELM Server appSettings.xml file, it records the application information and generates an event indicating the outage status.

The OutageIdentifiers.xml file is in the ELM Enterprise Manager install folder.  By default, this is c:\Program Files\ELM Enterprise Manager.

If an Application Outage is current, it is displayed on the ELM Server's At-a-Glance Server-At-a-Glance views are a summarization of overall status information for the ELM Server, Agents, Application Outages, Inventory, and Database Information.  Agent At-a-Glance views are a summarization of overall status information per Agent. page, the Agent's At-a-Glance Server-At-a-Glance views are a summarization of overall status information for the ELM Server, Agents, Application Outages, Inventory, and Database Information.  Agent At-a-Glance views are a summarization of overall status information per Agent. page, and in the Agent's Outages folder. This page also displays application outage history for an Agent.