SMTP Monitor

SMTP Monitors watch SMTP hosts, gateways and services. If you are using a Service Agent, the Service Agent will periodically establish an SMTP connection to the server and port specified. If you are using a Virtual Agent or an IP Virtual Agent, the SMTP polling is done by the ELM Server.  The SMTP Monitor connects to the SMTP Server and times the initiating conversation from "EHLO" to "250 OK."  Enabled Actions are executed depending on successful, slow, or failed responses. Negative or slower-than-expected responses trigger a variety of notification options. Several settings are available for SMTP Monitors:

SMTP Monitor

•Port - Enter the port to which the SMTP Monitor should connect on your SMTP server. By default, SMTP communication occurs over TCP port 25. You can specify any valid TCP port used by your SMTP server.

•Warn if QoS slower than __ seconds - You may monitor your SMTP server performance. By specifying a value for this field, a warning message will be generated whenever the response from the SMTP server exceeds the threshold you specify here.  The maximum QoS allowed is controlled by the HKEY_LOCAL_MACHINE \ SOFTWARE\ TNT Software \ ELM Enterprise Manager \ 6.7 \ Settings\SMTPMaxTimeoutInSeconds registry key.

•Execute configured Action(s) for every failure - By default, ELM will notify you only the first time the SMTP server is unavailable. Check this box to have a message sent for each interval that the SMTP server is found to be unavailable.

Actions

•Failed (Error) 5509 - The connection to the SMTP server could not be made, or the Monitor waited more than 2 QoS intervals.

•Success (Informational) 5510 - The connection to the SMTP server could be made.

•Quality of Service Warning (Warning) 5511 - The connection to the SMTP server could be made, but took longer than the Quality of Service time period.

Categories

Displays the Monitoring Categories to which the Monitor is assigned. Click to select or deselect Monitoring Categories. Right click to create or edit Monitoring Categories.

Test Monitor

Test any Monitor Item against any Agent capable of running the Item using the drop-down and Test button on this dialog box. Testing a Monitor Item prior to putting it into production validates that the monitor item is configured properly. To test a monitor item:

1.Select the Agent you wish to test against from the drop-down list.

2.Click the Start Test button.

If the test was successful, you will receive a pop-up indicating this and the option to see detailed results of the test. If the test failed, detailed results of the test will automatically open in Notepad.

Schedule

Displays the Scheduled Interval and Scheduled Hours settings which control the frequency for the Monitor Item.

Scheduled Interval tab

Specify the interval at which the monitoring, polling or action is to occur. Depending on the Monitor Item type, Items can be scheduled in interval increments of Seconds, Minutes, Hours and Days. The Scheduled Interval is relative to the top of the hour or top of the minute. For example, if a Scheduled Interval is configured for 10 minutes, the Monitor Item will execute at hh:10:00, hh:20:00, hh:30:00, hh:40:00, hh:50:00, h1:00:00, etc. If a Scheduled Interval is configured for 15 seconds, the Monitor Item will execute at hh:00:15, hh:00:30, hh:00:45, hh:01:00, hh:01:15, etc.

Scheduled Hours tab

Select the days and/or hours this item is active. By default, the schedule is set to ON for all hours and all days. Mouse clicks toggle squares between ON and OFF. Clicking on an individual square will toggle the active schedule for that hour. Clicking on an hour at the top of the grid, or on a day of the week at the left of the grid will toggle the corresponding column or row. Keyboard equivalents are the arrow keys and the space bar.

Properties Tab

This read-only tab displays the properties of the selected object and the values for those properties.