Troubleshooting Installation

ELM is distributed electronically from TNT Software's Web site (http://www.tntsoftware.com). It is a self-extracting executable that will launch the setup process:

During Setup, the following services (and any services dependent on the following services) will be stopped and restarted:

•ELM Server service (only if upgrading)

•ELM Report Scheduler (only if upgrading)

•TNT Agent service (only if upgrading)

Installing an ELM Server, ELM Console and ELM Advisor using the setup package is a straightforward process that takes less than 5 minutes to complete. If you encounter any problems during setup, or if you are unable to complete installation, first ensure that the system you are using meets the minimum requirements for installation of the component.

To diagnose problems with setup, you must use the Windows Installer package (.MSI file). This file supports a command-line option that can generate a trace file of setup activity.

To run setup with tracing enabled, launch the MSI file from a command prompt using command line switches for MSI and ELM similar to the following (where nnn is the build number):

  ELM67_nnn.msi /L*v C:\temp\MSITrace.txt TRACEFILE=C:\Temp\ELMTrace.txt

When setup halts or encounters a problem, cancel or clear out of any dialog or other error messages.  Open the trace files and attempt to determine the failure point and the cause of failure. The trace files may not be easily decipherable, so we encourage you to contact TNT Software's Product Support Group for assistance.

Known Installation Issues

•See the ELM Release Notes on the TNT Software web site for the most recent information on Known Issues.