Pager (Numeric)

The Numeric Pager Notification sends a numeric message to a pager.

Message

•Numeric Message - Enter the numeric message or code to be sent to the pager.

Click the Test button to verify that your pager receives the intended message.

Account Numbers

Use the list provided to add or remove recipients using the same pager service.

•Name - Enter the Name of the person to add to the list

•Pager Account Number - Enter the telephone number for this person's pager.

•Add account number to list - Click this button to add the person to the list

•Remove Account - Select a name from the list and click this button to remove the selected name.

Connection Settings

•Number of Retries - Enter the number of times to retry if the pager service is busy.

•Pager Script - Select a script for your pager service.

Use the Edit, Copy, and New buttons to create or edit Pager Script Settings.
 
The Pager Notification includes many pre-defined Pager Scripts to be used as-is, or to be modified for your specific pager and pager service. To use a Pager Notification, a properly configured modem must be attached to the ELM Server computer and be available to the ELM Server application.

Pager Script

The Pager Notification includes many pre-defined Pager Scripts to be used as-is, or to be modified for your specific pager and pager service. To use a Pager Notification, a properly configured modem must be attached to the ELM Server computer and be available to the ELM Server application.

Pager Notification uses a script to define the communication protocol. Scripts are provided for Numeric, Alpha-Numeric, and SMS messaging. If the telecom service provider requires a variation of one of these protocols, the script allows you to customize communication in order to adapt to the protocol of your service provider.

Note
For SMS messaging, the ELM Server will need a GSM/GPRS enabled modem connected to the computer hosting the ELM Server.

To customize the pager script settings, open the Pager Notification properties, go to the Connection Settings dialog, select the Pager Script you wish to modify, then click the Edit button.

Note
It is best to make a backup copy of the current script before changing it. This will enable you to revert back to the original script if necessary.

Threshold

Thresholds determine how many times identical events can occur before the Notification Method will be executed, or stopped from executing. There are three threshold settings available:

•Disable this notification when it is triggered. If the Notification Method is triggered the configured number of times within the specified time period, the notifications will stop. The Notification Method is then re-enabled after a specified time period.

•Activate this notification method after it is triggered. When this threshold is selected, the notifications will not be processed unless the option is triggered the specified number of times within the time period selected.

•Consolidate notifications by waiting until either:

•A specific number of similar events has occurred

•A specific amount of time has elapsed

To disable this Notification Method for older data sent from a Service Agent, check the box that says 'Disable this notification method for old data (Default 60 minutes).'. By default, 60 minutes is the window of time which differentiates old data from new data. If an event occurred within the last hour, even though it may be from a Service Agent cache file, ELM will not treat it as old data. This feature is designed to account for, and notify you of, events that occur during brief ELM Server outages (reboots, service restart, etc.). This window of time can be changed by setting the HKEY_LOCAL_MACHINE\SOFTWARE\TNT Software\ELM Enterprise Manager\7\Settings\CacheDataTrigger value in the Registry on the ELM Server.

Threshold Events Counter

The threshold count increments only for identical events; that is, events that have the same four fields:

•Computer Name

•Source

•User Name

•Event ID

For example, if you configure a SMTP Notification Method with the Threshold set to Disable when triggered 2 times within 5 minutes, and re-enable after 30 minutes, and within a 5 minute period the following events are received triggering this Notification Method:

•Computer: SERVERA

•Source: Perflib

•Event ID: 1003

•User Name: None

•Category: None

•Type: Warning Time

•Generated: 4/10/2011 1:34:58 PM

•Log: Application

•Message: Performance data cannot be collected.

•Computer: SERVERA

•Source: Perflib

•Event ID: 1003

•User Name: None

•Category: None

•Type: Warning

•Time Generated: 4/10/2011 1:36:04 PM

•Log: Application

•Message: Performance data cannot be collected.

Then because the four fields match, the events increment the count. Because two identical events occurred within the defined 5 minute period, the Notification Method will be disabled for additional matching events for 30 minutes, and automatically re-enabled thereafter. While the Notification Method is disabled for one group of events, it will send notifications for other (non-matching) events unless they also reach the threshold. The threshold count would not be incremented if the second event looked like this:

•Computer: SERVERB

•Source: Perflib

•Event ID: 1003

•User Name: None

•Category: None

•Type: Warning

•Time Generated: 4/10/2011 1:34:58 PM

•Log: Application

•Message: Performance data cannot be collected.

Because the Computer name is different in the above event, it is not considered an identical event, and therefore does not increment the threshold count for the first event (and thus does not disable the Notification Method).

Scheduled Hours

The Schedule setting for this Notification. The Schedule allows you to control when the Notification is run.

Select the times that this Notification is active. By default, the schedule is set to ON for all hours and all days. Mouse clicks toggle each time period ON and OFF. Clicking on an individual square will toggle the active schedule for that hour. Clicking on an hour at the top of the grid, or on a day of the week at the left of the grid will toggle the entire column or row. Keyboard equivalents are the arrow keys and the space bar.