Service Agents

Service Agents monitor Windows systems with the TNTAgent service installed on the monitored system.

To view a Service Agent's Status, in the ELM Console, right-click the Service Agent whose status you want to view and select Properties.  The following properties are displayed:

Name

Identifies the Agent computer. The Name can be a NetBIOS computer name, DNS computer name, or TCP/IP address.

Enabled

To disable monitoring of the computer clear this checkbox.

Description

Enter a brief description and notes about the agent.

Monitor Items

Displays the Monitor Items assigned to the Agent. Monitor Items can be assigned directly to an Agent by checking the checkbox of Monitor Items on this list, or by assigning them to one of the Monitoring Categories to which the agent belongs. Right click to create or edit a Monitor Item.

Categories

Displays the Monitoring Categories assigned to the Agent. Click to select or deselect Monitoring Categories. Right click to create or edit a Monitoring Categories.

Licenses

Displays license types and the selected license for the agent.

Agent Service

Agent Service Settings

Click the Test button to test the Agent's port. A successful test will produce the following message with the agent name in it:

Click the Display Processes button for a live view of the current processes on this Agent.

Click the Display Diagnostics button to generate a text file containing diagnostic and module information.

Service Agent Logon Account

Enter the credentials required to run privileged operations on your Service Agent. Certain operations such as scripts, SQL queries, or other processes may require different permissions than those required by LocalSystem.

This account will take precedence over the account listed in the service.

You may enhance security by running the Service Agent with an account that has minimum permissions to perform its operations.The account you specify on this dialog will appear in the properties of the TNT Agent service.

Agent Status

Agent status displays details about the currently active Agent process, TNTAgent.exe. The Active Configuration Settings section lists the Monitor Items active on the Agent, followed by time-stamped activities. This provides important details to verify that an Agent is operating as desired.

Agent Status is one of the first places to look for suspected reporting or communication problems between a Service Agent and an ELM Server. Use your mouse to select data in this dialog box (drag-select or right-click and Select All), then copy and paste it into a file or email message.

Server Collection

Displays a list of the ELM Servers that are monitoring this Service Agent. Double-click on a listed ELM Server to display details about the ELM Server. Right-click the ELM Server and deregister it from this Agent if you no longer want it to monitor this Agent.