ELM Server Monitor

The ELM Server Monitor enables ELM Service Agents to perform regular heartbeat checks on the ELM Server.

Service Agents assigned this Monitor Item attempt to make socket connections at each scheduled interval. If the socket connection attempt fails, the Service Agent looks for the presence of a NormalShutdown registry flag to determine whether or not to restart the ELM Server. When the ELM Server service is restarted, this flag is removed from the registry.

Note
If you want the Service Agent to restart a stopped ELM Server, the Service Agent must run under a user account with administrative rights on the ELM Server (e.g., rights sufficient to enable it to start a service).
 
Because restarting the ELM Server requires the reading of a registry setting on the ELM Server computer, the Service Agent must have access to the ELM Server's registry with the appropriate permissions to determine if the NormalShutdown flag is present.

ELM Server Monitor Settings

•Attempt to restart the ELM Server if the connection attempt fails - If the ELM Server does not respond, and the NormalShutdown registry flag is not found, the Service Agent will try to restart the ELM Server service.

•Warn if QoS slower than - Enter the number of seconds considered normal latency for socket sessions to the remote computer. If a socket communication session exceeds this value the Quality of Service Action will be initiated.
 
By default, a warning event will be generated if the ELM Server response takes longer than 5 seconds. If the ELM Service Agent communicates with the ELM Server over slow or very busy network links, increasing this value is suggested.

•Execute configured Action(s) for every failure - If enabled (checked), the Failed and Quality of Service Actions will be triggered at each interval if the condition is satisfied.
 
If disabled (un-checked), the Actions will be initiated only the first time the condition is satisfied. If the condition has not changed for subsequent intervals, the Actions will not be triggered.

Actions

•Failed (Error) 5563 - The monitored ELM Agent was unable to connect to the ELM Server computer.

•Success (Informational) 5564 - The monitored ELM Agent successfully connected to the ELM Server.

•Quality of Service (Warning) 5565 - The ELM Server is responding very slowly due to system performance on the ELM Server computer, or network conditions, or both.

Monitory Category

Displays the Monitoring Categories to which the Monitor item is assigned. Click to select or deselect Monitoring Categories. Click New to create or Properties to Edit Monitoring Categories.

Agents

Displays the Agents to which the Monitor item is assigned.  Click to select or deselect individual agents. Click New to deploy an agent or Properties to View/Edit an existing agent.

Schedule

Displays the Scheduled Interval and Scheduled Hours settings which control the frequency for the Monitor Item.

Scheduled Interval tab

Specify the interval at which the monitoring, polling or action is to occur. Depending on the Monitor Item type, Items can be scheduled in interval increments of Seconds, Minutes, Hours and Days. The Scheduled Interval is relative to the top of the hour or top of the minute. For example, if a Scheduled Interval is configured for 10 minutes, the Monitor Item will execute at hh:10:00, hh:20:00, hh:30:00, hh:40:00, hh:50:00, h1:00:00, etc. If a Scheduled Interval is configured for 15 seconds, the Monitor Item will execute at hh:00:15, hh:00:30, hh:00:45, hh:01:00, hh:01:15, etc.

Scheduled Hours tab

Select the days and/or hours this item is active. By default, the schedule is set to ON for all hours and all days. Mouse clicks toggle squares between ON and OFF. Clicking on an individual square will toggle the active schedule for that hour. Clicking on an hour at the top of the grid, or on a day of the week at the left of the grid will toggle the corresponding column or row. Keyboard equivalents are the arrow keys and the space bar.