Mail Notification (MAPI)

The Mail Notification sends event information in an email message.

If your email system requires an SMTP client see the SMTP Mail Notification.

MAPI Profile Settings

To use MAPI email, you must have a MAPI-compliant mail client installed on your ELM Server and you must use a MAPI-compliant mail server, such as Microsoft Exchange. You must configure the ELM Server service to logon using an account that has access to the mailbox you intend to use, and you must specify the Exchange client as the Default E-Mail client in Control Panel | Internet Options | Programs | E-mail.

When configuring ELM to use MAPI-based email notification:

•	You should configure MAPI notification using an ELM Console on the ELM Server only, and only under the ELM Server service account logon. This is the only way to guarantee proper MAPI configuration.

•	If your ELM Server is running on a server that is also running Microsoft Exchange, do not install an Exchange client on this machine. It is unsupported by Microsoft. See the Microsoft Knowledge Base Article - How to create MAPI profiles without installing Outlook 306962.

•	If you install a MAPI client on your ELM Server after ELM has been installed, you must restart the ELM Server service. configuring MAPI email notification

MAPI Mail Setting Tab

•	Logon Profile - Choose a MAPI Profile. This address will appear as the From address in the message.

Mail Message

•	To - Enter the email address for the recipient. You may use the Address Book button to select recipients from the Global Address List.

•	Subject - Enter the subject for the email message. You may use the Insert Variable button to insert Environment Variables to be substituted when the notification is sent.

•	Message - Enter the message to send. You may use the Insert Variable button to insert Environment Variables to be substituted when the notification is sent.

Click the Test button to test the email settings and notification.

Mail Message Options Tab

•	Max Message - Specify a maximum message size. By default, the message size is limited to 1,024 characters. Setting a lower value may be necessary for those email clients/devices (e.g., cell phone, etc.) that have limited viewing size. The message is truncated at the maximum size limit.

•	Compress White Space - When this box is checked, all white space (CR/LF) is removed from the message before transmission. This removes line breaks in the message and reduces message size.

Configuring MAPI Email Notification

Create an Exchange mailbox for your ELM Server service account.

When the email client has been installed, a MAPI profile must be configured:

1.	Log on to the ELM Server using the ELM Server service account.

2.	Open Control Panel \| Mail. The Mail dialog is displayed.

3.	Click the Add button to create a new profile. Follow the instructions in the Mail Setup Wizard. Note: You must add the Exchange Server service to this profile.

4.	When the profile has been created, make a note of its name. Note: If you prefer a different name for the profile, copy the newly created profile and give it a desired name. You should then delete the first profile.

5.	Click the Close button to exit the Mail dialog box.

Open Internet Options in Control Panel. Open the Programs tab. In the E-mail field, set the Exchange client (e.g., Microsoft Outlook) as the default e-mail client. Click Apply, then OK to save your changes and close Internet Options.

•	Name - Enter a unique name.

•	Description - Enter a description (optional).

•	Enabled - The item can be enabled (checked) or disabled (unchecked). When disabled it is not active.

•	Default - This child item will be automatically assigned when a parent item is created. In the case of Notification Methods, any newly created Notification Rules (parent) will have default Notification Methods (child) automatically assigned.

Notification Rules

The Notification Rules that will trigger this Notification when the Notification Rule is satisfied. Right click to create or edit a Notification Rule.

Threshold

The Threshold settings for this Notification. The Threshold allows you to control how often the Notification is run.

Scheduled Hours

The Schedule setting for this Notification. The Schedule allows you to control when the Notification is run.

Select the times that this Notification is active. By default, the schedule is set to ON for all hours and all days. Mouse clicks toggle each time period ON and OFF. Clicking on an individual square will toggle the active schedule for that hour. Clicking on an hour at the top of the grid, or on a day of the week at the left of the grid will toggle the entire column or row. Keyboard equivalents are the arrow keys and the space bar.

Properties Tab

This read-only tab displays the properties of the selected object and the values for those properties.